CX Strategy Lead — Data-Driven & Cross-Functional

A leading e-commerce platform in Malaysia is seeking a skilled professional to lead customer experience strategies. The role involves analyzing customer feedback and collaborating with various teams to implement improvements. Candidates should have 4-5 years of relevant experience and strong business acumen. Excellent project management and communication skills are essential for fostering a customer-centric culture within the organization. This position offers the opportunity to be at the forefront of enhancing customer experiences.
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