CX Tech & Solutions Specialist

Overview

Join our Customer Experience (CX) Transformation pillar and be a key player in reimagining how we interact with our customers. We're passionate about crafting seamless and enjoyable experiences across all touchpoints, using data-driven insights and innovative approaches to optimize every interaction. In this role, you'll have a direct impact on shaping the future of customer experience at CelcomDigi, ensuring we deliver exceptional service at every Moment of Truth.

Role Overview

As the Specialist – CX Tech & Solutions, you will play a key role in executing and operationalizing customer experience (CX) technology initiatives and automation solutions that drive measurable improvements in service quality, efficiency, and customer satisfaction. You’ll work closely with the Head of CX Tech & Solutions or Senior Specialist and collaborate across teams — including IT, BPO, Channels, and Segments, responsible for translating business requirements into ex...