CX Tech Support Manager

We are a global tech solutions company that believes Collaboration Betters The World .

Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.

What We Are Looking For

We are looking for a dedicated and experienced Level 1 Support Manager to guide, mentor, and manage our team of Support Analysts. This team is the first point of contact for clients using our sophisticated fintech platform. The ideal candidate will be a strong leader with a deep understanding of help desk operations in a technical, fast-paced environment. You will be responsible for overseeing the day-to-day activities of the support team, ensuring performance targets are met, and driving initiatives to enhance the overall quality, security, and efficiency of our support s...