Job Description
- Advanced Technical Support: Provide expert-level support for CyberArk products, including Enterprise Password Vault, Privileged Session Manager, and Central Policy Manager, resolving complex technical issues escalated from Level 1 and Level 2 support teams.
- Troubleshooting & Root Cause Analysis: Conduct in-depth analysis and troubleshooting of issues within the CyberArk solution, identifying root causes and implementing effective solutions. You will lead investigations into system outages, performance issues, and security incidents, ensuring timely resolution.
- Implementation & Configuration Assistance: Assist with the deployment, configuration, and integration of new CyberArk features or modules. Provide guidance on best practices, upgrades, and patches.
- Documentation & Knowledge Sharing: Develop, maintain, and improve technical documentation, troubleshooting guides, and standard operating procedures for CyberArk support processes. Ensure knowledge trans...
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