Cybersecurity Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan

Flexible to accommodate urgent customer needs over weekends and public holidays

Perform tasks such as issues, deploying products, collecting artefacts for debugging

Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes

Documenting all support issue details while supporting customers to ensure details are available for all relevant parties

Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team

Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information

Report customer use cases, requirements, enhancement requests, and recommend fixes

Practi...