Cybersecurity Service Delivery Director

• Join a multinational company
• Enjoy market-aligned salaries & benefits

About Our Client

The company is a multinational delivering full-suite IT services on a global scale.

Job Description

Key Responsibilities

• Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives.
• Service Delivery Management: Oversee cybersecurity platform operations, including service request management, incident response, problem resolution, and operating level agreements (OLAs).
• Operational Efficiency: Drive capacity planning, forecasting, scalability, and performance optimization to maintain a resilient cybersecurity posture.
• Performance Monitoring & Reporting: Establish KPIs, track cybersecurity service performance, and communicate insights to stakeholders.
• Change & Risk Management...