Cyncly - Manager - IT Operations

<p>About the Role:<br/><br/>- The IT Operations Manager is a key leadership position responsible for the effective and efficient delivery of all live IT services and user support across Cyncly.<br/><br/>- This is a broad operational role overseeing the daily execution, performance, and strategic improvement of the entire IT service delivery ecosystem.<br/><br/>- This role requires a proven leader with a strong commitment to service excellence, deep expertise in ITIL best practices, and proficiency in leveraging ITSM tools like FreshService.<br/><br/>- The Manager is accountable for managing the Infrastructure Operations teams (L3), ensuring service levels are met, and driving a culture of security, stability, and continuous improvement.<br/><br/>Key Position Responsibilities Include:<br/><br/>Service Operations and Leadership:<br/><br/>- Lead, mentor, and manage the Infrastructure Operations (L3) ...