Job Description

About the Role

We are looking for a passionate and customer-centric Customer Service & E-Commerce Executive to manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience.


Key Responsibilities

  • Handle customer queries via phone, email, and chat
  • Manage product listings, pricing, and inventory across e-commerce platforms
  • Handle NDRs (Non-Delivery Reports) and ensure successful order deliveries
  • Track daily orders and prepare basic operational reports
  • Coordinate with warehouse, logistics, and marketing teams
  • Maintain customer records and uphold high service standards


Requirements

  • Graduate
  • 1–3 years of experience in customer service or e-commerce operations
  • Strong communication and problem-solving...

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