D365 Lead Functional Consultant

We are seeking an experienced D365 CE Lead Functional Consultant with broad and deep expertise across Dynamics 365 Customer Engagement (CE). This senior role is suited to an individual who has successfully led functional teams, shaped complex solution designs, and delivered large-scale D365 CE programmes, ideally within consultancy environments.

You will act as a trusted advisor to our clients — many of whom operate within the public sector and local government — providing leadership across discovery, design, and delivery phases. You will champion best practice, ensure high-quality functional outcomes, and guide both clients and development teams towards successful adoption of Dynamics 365 CE and the wider Power Platform.

You will lead client engagements, drive solution design, and ensure successful configuration and implementation of Dynamics 365 Customer Service in line with best practices and out-of-the-box functionality.

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