Danish Customer Support Analyst - Sofia

Customer Support Analyst Danish & English

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Danish-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

What You'll Do:

Support Danish and English-speaking users with questions about payments, accounts, and financial tools

Investigate platform behavior, detect inconsistencies, and escalate where needed

Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution

Offer users no...