Danish Speaking Customer Service Representative

Position Details

Position: Danish Speaking Customer Service Representative (Travel Platform)
Location: Barcelona, Spain (Hybrid)
Relocation Package: Included

Role Overview
In this position, you'll support travelers by identifying their needs and offering clear, helpful solutions. Youll handle questions related to bookings, payments, and general platform use, ensuring smooth communication between guests and accommodation partners worldwide. Support is provided through both email and phone, following established guidelines to deliver an excellent customer experience.

Requirements

• Native-level Danish with strong English skills
• Strong written and verbal communication abilities
• Comfortable using digital tools (Office 365, CRM systems, internal software)
• Proactive, solution-oriented mindset
• Able to stay positive and motivated when handling challenging situations
• Target-driven and organized work approach
• Flexible attitude toward shifting tasks and procedures
• Interest in online accommodation / booking platforms
• Previous customer service or call center experience is a plus

Benefits

• Competitive salary: gross per year (based on experience)
• Sales bonus package: Up to 3,000 - 4,290 gross per year
• Relocation package: Includes flight ticket, one-month accommodation, and private health insurance support
• Permanent contract & full-time position (39h/week, Monday to Friday)
• Comprehensive training on Google Ads & sales techniques
• Career growth opportunities & Google certifications
• Dynamic work environment with team-building activities & social events