Danish Speaking Customer Service Representative

Introduction
A leading global company in digital services is seeking charismatic Danish-speaking Customer Service Representatives for an exciting project in the streaming and entertainment sector. Based in vibrant
Lisbon, Portugal
, this role is ideal for individuals who are passionate about the entertainment industry and enjoy helping people in a fast-paced, multicultural environment.

Responsibilities

• Multichannel Support: Deliver professional and empathetic assistance to users via phone, chat, email, and social media.
• Account Management: Assist customers with account setup, login troubleshooting, and subscription management (including renewals, pauses, or cancellations).
• Technical Assistance: Troubleshoot issues related to streaming quality, application errors, and general technical problems.
• Payment Support: Provide guidance on payment-related queries and billing statements.
• Service Enhancement: Maintain accurate cus...