Job Description


Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.
  • Position: Technical Support Advisor
  • Location: On-site in Galicia, or Remote from mainland Spain
  • Employment type: Full-time
  • Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

  • Communicate effectively with customers, providing clear and professional support.
  • Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
  • Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
  • Apply logical and critical thinking to analyze problems and identify effective solutions.
  • Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

  • Native or fluent-level p...

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