Data Analyst, Business Intelligence, Customer Analytics

The Customer Analytics team is looking for a curious and proactive Business Intelligence Analyst (BI Analyst) with a passion for connecting data to meaningful outcomes.

In this role, you’ll play a key part in shaping the optimal customer experience by building the data foundation, measurement framework and self-serve analytics ecosystem that enable visibility, accountability and continuous improvement across the organization. Ultimately, you will play a key role in shaping a data-driven customer experience strategy and establishing a self-service model that enables customer-focused decision-making.

You will have the chance to work with a multi-disciplinary team focused on delivering the best consumer experience by connecting data across channels and touchpoints, measuring the impact of our initiatives, and surfacing opportunities to enhance customer satisfaction and retention.

This role requires strong communication skills, the ability to connect the dots betw...