Job Description



Highlight is seeking a data analyst to provide data analytics/visualization support on our federal health contractor program. This position is fully remote. 


Responsibilities

  • Manage help desk analytics for HHS contact center
  • Utilize CRM (ServiceNow) to track contact center performance and configure KPI reports
  • Assist and work with internal teams to resolve data export related issues. ·
  • Maintain database documentation
  • Interact and collaborate with government customers through ServiceNow tickets, emails, meetings and phone

    • Qualifications

  • Minimum of 3 years of experience using CRM systems to track customer interactions, triage requests, and generate actionable insights.
  • Experience developing dashboards, tracking KPIs, and reporting performance to internal and external stakeholders.
  • Familiarity with CRM systems and data visualization or analytics tools such as Salesforce...

    • Apply for this Position

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