Data Analyst – Customer Experience & Product Insights

Are you passionate utilising data to enhance customer experience? We're looking for a Data Analyst who wants to lean into the , not just the . You'll shape how IDEXX understands customer behavior, software adoption, and the Point-of-Care (POC) customer journey, turning data into decisions that drive product strategy.

This is an exciting, brand new role here at IDEXX!

This role will be hybrid in our Westbrook, ME office.

As part of our Point-of-Care analytics team, you'll sit at the intersection of user behavior, product health, and device connectivity. You'll translate complex telemetry and customer interactions into insights that influence product strategy, enhancements, and customer experience improvements. Using tools like Heap, you'll uncover how customers navigate our products, identify friction points, and connect product usage patterns to support issues. You'll collect, analyze, and interpret customer feedback from multiple channels (surveys, NPS, su...