Job Description
We are seeking a highly motivated **Data Analyst** with a background in macroeconomics or experience in the financial services industry to join our dynamic team.
**Responsibilities**
- Work with ServiceNow incidents that are automatically generated or raised by end users
- Address and resolve data-related issues by following workflows outlined in Confluence
- Escalate cases to clients or senior teams when required
- Validate critical data by referencing the websites of financial organizations and ensure its categorization aligns with macroeconomic categories
- Handle sensitive data, adhering to strict confidentiality guidelines and SLA commitments
- Respond to ad hoc, complex, high-priority requests that require advanced analytical skills
- Manage and document workflows and incident resolutions, updating existing documentation as new cases arise
- Coordinate with and escalate unresolved issues to L2 teams
- Monitor and manage incidents and change managemen...
**Responsibilities**
- Work with ServiceNow incidents that are automatically generated or raised by end users
- Address and resolve data-related issues by following workflows outlined in Confluence
- Escalate cases to clients or senior teams when required
- Validate critical data by referencing the websites of financial organizations and ensure its categorization aligns with macroeconomic categories
- Handle sensitive data, adhering to strict confidentiality guidelines and SLA commitments
- Respond to ad hoc, complex, high-priority requests that require advanced analytical skills
- Manage and document workflows and incident resolutions, updating existing documentation as new cases arise
- Coordinate with and escalate unresolved issues to L2 teams
- Monitor and manage incidents and change managemen...
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