Job Description
Data Analyst position
Experience: 10 to 15 Years
Location: Andheri east
Notice: Immediate to Max 15 Days
JD
Job Title: Head – Contact Center Analytics
Location: Mumbai
Department: Customer Experience / Operations
Reporting To: Contact center Head
Grade/Band: Vice President
Type: Full-time
Role Overview:
We are seeking a seasoned professional to lead the Contact Center Analytics function for our banking operations. This role demands deep expertise in workforce management (WFM), real-time queue optimization, advanced analytics, and AI-driven insights. The ideal candidate will be responsible for driving data-backed decisions to enhance customer experience, operational efficiency, and strategic planning.
Key Responsibilities:
Workforce Management & Operations
- Lead rostering, scheduling, and forecasting for multi-channel contact center operations.
- Oversee real-time queue management, ensuring optimal resource allocation and service levels.<...
Experience: 10 to 15 Years
Location: Andheri east
Notice: Immediate to Max 15 Days
JD
Job Title: Head – Contact Center Analytics
Location: Mumbai
Department: Customer Experience / Operations
Reporting To: Contact center Head
Grade/Band: Vice President
Type: Full-time
Role Overview:
We are seeking a seasoned professional to lead the Contact Center Analytics function for our banking operations. This role demands deep expertise in workforce management (WFM), real-time queue optimization, advanced analytics, and AI-driven insights. The ideal candidate will be responsible for driving data-backed decisions to enhance customer experience, operational efficiency, and strategic planning.
Key Responsibilities:
Workforce Management & Operations
- Lead rostering, scheduling, and forecasting for multi-channel contact center operations.
- Oversee real-time queue management, ensuring optimal resource allocation and service levels.<...
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