Data Analyst

Job Purpose

The Data Analyst will be responsible for driving customer experience transformation by managing reporting and analytics through strategic data driven approach and deep data insighting. The role is heavily involved in Data analysis and Insighting, Data Visualization and Reporting, and Data Management.

Responsibilities

• Design and develop effective reporting content for the department such as but not limited to dashboard, SharePoint needed to visualize BI to the rest of the organization and make appropriate recommendations that will positively impact operational efficiency and effectiveness
• Maintain and ensure data integrity and accuracy of the data within the reporting environment • Analyze business units' activities and trends and compare analyses against the service standards and best practices
• Present findings and work with the business unit leaders and other stakeholders to identify and implement strategies that will a...