Data Analytics

Summary<br /> As a Senior Data Analyst, you will deliver advanced analytics and reporting for IT service operations.<br /> You will build dashboards, develop ServiceNow reports, analyze large datasets, and provide insights that<br /> support operational performance and governance.<br /> The role requires strong expertise in SQL, Tableau, and the ITSM domain.<br /> <br /> Roles and Responsibilities<br /> Collect, validate, and analyze data from ServiceNow and other enterprise systems.<br /> Build optimized SQL queries and reusable datasets for reporting and analytics.<br /> Develop Tableau dashboards with advanced visualizations, filters, and data security controls.<br /> Create ServiceNow reports, KPIs, performance dashboards, and operational scorecards.<br /> Work with Databricks, Data Lakes, and relational databases to prepare analytical datasets.<br /> Maintain documentation for KPIs, def...