Job Description
1. Listing Completion & Verification Goal: To convert "Pending" listings into "Approved" listings by ensuring all data points are met. Update Descriptions: Ensure every assigned service provider adds a clear, relevant, and professional description of their services. Photo Compliance: Ensure users upload only valid work-related photos (visiting cards, shop images, tools, or work proof). Category Accuracy: Verify that the service is listed under the correct category and sub-category. 2. App Adoption Goal: To ensure service providers are active on the Axis My India App. Navigation Support: Assist users through the app interface in their preferred language to find the "Edit/Update" section. Survey Validation: For outbound leads, successfully reconnect the user to their initial survey interaction to build trust and participation. 3. Call Quality & Process Adherence Goal: To maintain professional standards during interactions. Script Adherence: Follow the standard introduction, purpose, and closure as per the SOP. Information Accuracy: Clearly communicate the "No Personal Photos" rule to avoid repeated rejections. For onboarding process ask service lister to complete the require KYC. Disposition Management: Accurately update the status of each call in the Admin Portal (Approve, Reject, or keep Pending with notes). 4. Productivity & Efficiency Goal: To manage the volume of pending listings effectively. Target Completion: Achieve the daily/weekly target of calls and listing updates. Resolution Rate: Maximize the number of "First Call Resolutions" (getting the user to update details during the first call). Requirements Summary Table for Performance Review Metric Measurement Conversion Rate % of Pending listings moved to Approved status. Data Quality 0% personal/self-photos in approved listings. Technical Support % of users successfully guided to download/log in. Call Compliance Score from quality monitoring based on the SOP script. Benefits Competitive salary and benefits package Opportunity to make significant contributions to a dynamic company Walking distance from Chakala metro station, making commuting easy and convenient. At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.
Graduate
3+ years
1: Listing Completion & Verification Goal: To convert "Pending" listings into "Approved" listings by ensuring all data points are met. • Update Descriptions: Ensure every assigned service provider adds a clear, relevant, and professional description of their services. • Photo Compliance: Ensure users upload only valid work-related photos (visiting cards, shop images, tools, or work proof). • Category Accuracy: Verify that the service is listed under the correct category and sub-category. 2: App Adoption Goal: To ensure service providers are active on the Axis My India App. • Navigation Support: Assist users through the app interface in their preferred language to find the "Edit/Update" section. • Survey Validation: For outbound leads, successfully reconnect the user to their initial survey interaction to build trust and participation. 3: Call Quality & Process Adherence Goal: To maintain professional standards during interactions. • Script Adherence: Follow the standard introduction, purpose, and closure as per the SOP. • Information Accuracy: Clearly communicate the "No Personal Photos" rule to avoid repeated rejections. For onboarding process ask service lister to complete the require KYC. • Disposition Management: Accurately update the status of each call in the Admin Portal (Approve, Reject, or keep Pending with notes). 4: Productivity & Efficiency Goal: To manage the volume of pending listings effectively. • Target Completion: Achieve the daily/weekly target of calls and listing updates. • Resolution Rate: Maximize the number of "First Call Resolutions" (getting the user to update details during the first call).
Graduate
3+ years
1: Listing Completion & Verification Goal: To convert "Pending" listings into "Approved" listings by ensuring all data points are met. • Update Descriptions: Ensure every assigned service provider adds a clear, relevant, and professional description of their services. • Photo Compliance: Ensure users upload only valid work-related photos (visiting cards, shop images, tools, or work proof). • Category Accuracy: Verify that the service is listed under the correct category and sub-category. 2: App Adoption Goal: To ensure service providers are active on the Axis My India App. • Navigation Support: Assist users through the app interface in their preferred language to find the "Edit/Update" section. • Survey Validation: For outbound leads, successfully reconnect the user to their initial survey interaction to build trust and participation. 3: Call Quality & Process Adherence Goal: To maintain professional standards during interactions. • Script Adherence: Follow the standard introduction, purpose, and closure as per the SOP. • Information Accuracy: Clearly communicate the "No Personal Photos" rule to avoid repeated rejections. For onboarding process ask service lister to complete the require KYC. • Disposition Management: Accurately update the status of each call in the Admin Portal (Approve, Reject, or keep Pending with notes). 4: Productivity & Efficiency Goal: To manage the volume of pending listings effectively. • Target Completion: Achieve the daily/weekly target of calls and listing updates. • Resolution Rate: Maximize the number of "First Call Resolutions" (getting the user to update details during the first call).
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