Job Description

Operational Management & Delivery

  • Workflow Allocation: Assign tasks dynamically based on team strengths and immediate deadlines

  • Throughput Monitoring: Track hourly production rates. Identify low-performers early and implement Performance Improvement Plans (PIPs).

  • Utilization Enforcement: Monitor time-tracking software to ensure the team maintains the >90% utilization standard. Investigate gaps in active time.

    • Technical Leadership

  • Guideline Translation: Digest complex client technical guides and translate them into digestible instructions/SOPs for your team.

  • Blocker Removal: Troubleshoot technical issues (e.g., tool lag, VPN issues, login errors) to keep the team working.

  • Onboarding: Lead the technical onboarding of new hires, ensuring they are proficient in our tools within their first week.

    • Quality Oversight

  • QA Alignment: Work closely with the QA Specialists to understand er...

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