Job Description
About the Company
OVHcloud is Europe's leading, vertically integrated cloud provider, operating over 500,000 servers within 44 data centers globally, offering a unique value chain control—from server design to network management—to serve its 1.6 million customers. Having recently surpassed the €1 billion revenue mark, the company is focused on accelerating its international expansion and strengthening its position as a champion of Trusted Cloud , delivering performance, price predictability, and crucial data sovereignty through initiatives like the Sec Num Cloud qualification and a growing portfolio of AI and data platform solutions, all built on its sustainable and frugal cloud model.
About the Role
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
Responsibilities
Contribute to datacenter systems architecture, as the first level of support (L1) Optimise bays for new servers
Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
Install servers as required by the Team Leaders and in accordance with the operational plan
Assemble and install computer hardware (assemble/install/upgrade/update computers)
Follow safety rules and regulatory requirements
Assemble industry equipment and water-piping equipment related to the operations of the server racks
Call in an L2 technician if needed
Contribute to datacenter maintenance, as the first level of support (L1)
Intervene on the servers in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components) according to the list of work to be carried out
Undertake curative maintenance on delivered servers
Identify intervention stages using diagnostic information
Apply maintenance procedures
Update wiring system
Restructure computer bays
Implement actions to resolve problems related to the server environment
Ensure computers are functioning properly via analysis and monitoring
Set up specifications and maintain databases (server, components and other)
Manage and resolve system failures quickly and well
Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
Call in an L2 technician and escalate incident tickets to L2 support if needed
Ensure material process flows are compiled according to set processes in place
Provide inventory support to manage stock levels to support the datacenter operations
Able to work in shift timings to support the data center operations
Coordinate activity with all 24/7 teams and help improve customer relations
Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader
Be customer centric and meet KPIs set to meet customer demand
Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis.
Qualifications
2 years' higher education in electronics / electrical engineering / IT / maintenance
Required Skills
Knowledge of physical datacenter infrastructure
Understanding of OVH products desirable but not essential
Ability to follow and document internal procedures
Advanced sense of service
Good communication skills within a team
Basic knowledge in Microsoft Office
Able to draft reports to communicate progress and highlight delays
Forklift driving experience would be desirable but not necessary
Organized, autonomous and adaptable
OVHcloud is Europe's leading, vertically integrated cloud provider, operating over 500,000 servers within 44 data centers globally, offering a unique value chain control—from server design to network management—to serve its 1.6 million customers. Having recently surpassed the €1 billion revenue mark, the company is focused on accelerating its international expansion and strengthening its position as a champion of Trusted Cloud , delivering performance, price predictability, and crucial data sovereignty through initiatives like the Sec Num Cloud qualification and a growing portfolio of AI and data platform solutions, all built on its sustainable and frugal cloud model.
About the Role
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
Responsibilities
Contribute to datacenter systems architecture, as the first level of support (L1) Optimise bays for new servers
Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
Install servers as required by the Team Leaders and in accordance with the operational plan
Assemble and install computer hardware (assemble/install/upgrade/update computers)
Follow safety rules and regulatory requirements
Assemble industry equipment and water-piping equipment related to the operations of the server racks
Call in an L2 technician if needed
Contribute to datacenter maintenance, as the first level of support (L1)
Intervene on the servers in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components) according to the list of work to be carried out
Undertake curative maintenance on delivered servers
Identify intervention stages using diagnostic information
Apply maintenance procedures
Update wiring system
Restructure computer bays
Implement actions to resolve problems related to the server environment
Ensure computers are functioning properly via analysis and monitoring
Set up specifications and maintain databases (server, components and other)
Manage and resolve system failures quickly and well
Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
Call in an L2 technician and escalate incident tickets to L2 support if needed
Ensure material process flows are compiled according to set processes in place
Provide inventory support to manage stock levels to support the datacenter operations
Able to work in shift timings to support the data center operations
Coordinate activity with all 24/7 teams and help improve customer relations
Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader
Be customer centric and meet KPIs set to meet customer demand
Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis.
Qualifications
2 years' higher education in electronics / electrical engineering / IT / maintenance
Required Skills
Knowledge of physical datacenter infrastructure
Understanding of OVH products desirable but not essential
Ability to follow and document internal procedures
Advanced sense of service
Good communication skills within a team
Basic knowledge in Microsoft Office
Able to draft reports to communicate progress and highlight delays
Forklift driving experience would be desirable but not necessary
Organized, autonomous and adaptable
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