Data Center Facility Engineer

Job Responsibilities:

• 1. On-site Duty & Operations Support

• Perform on-site facility duty according to Alibaba's requirement of 5×8 IDC coverage .

• Ensure prompt response to operational and maintenance (O&M) incidents during non-working hours.
• Arrive at the site quickly and handle emergencies in compliance with the event management procedures.
• Maintain stable system operations and provide on-site technical support during emergencies.

2. Infrastructure Data Maintenance

• Update and maintain complete and accurate facility infrastructure information with 100% data integrity.
• Conduct regular checks on platform alarm settings and monitor system availability and stability.

3. Incident Response & Resolution

• Respond rapidly to incidents and reach the site in accordance with the O&M event management standards.
• Handle incidents based on EOP (Emergency Oper...