Job Description

**Job Description**



+ Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status

+ Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.

+ Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.

+ Provide support and direction for New Region Build and expansion activities, delivering world-class standards.

+ Implement Global Automation Solutions for the Data Center Operations

+ Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively.

+ Provide mentoring and technical direction for local site technicians and Senior Engineers.

+ Perform and teach Advanced Diagnostic troubleshooting techniques with supported ...

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