Data Center & Network Operations Engineer

Data Center & Network Operations Engineer

As a Data Center & Network Operations Engineer, you will:

Monitor computer systems and mission/business-critical applications to ensure optimal performance and availability

Monitor IT and factory infrastructure, including networks and firewalls, and respond to alerts effectively

Monitor global application support systems and take appropriate actions based on alerts

Communicate with internal IT engineers via phone or face-to-face to escalate issues to SMEs

Perform Level 1 service restoration by following knowledge base and SOP documentation

Initiate and manage Severity 1 incidents , including contacting Sev 1 Managers and SMEs

Produce accurate shift handover and status reports

Implement operational procedures, policies, and standards to ensure service effectiveness

Build and maintain positive working relationships with customers and internal stakeholders ...