Data Center Operations

Company:

Description:

We are seeking a talented individual to join our IT team at Marsh McLennan. This role will be based in Mexico City, requiring at least three days a week in the office. The Data Center Operations will play a crucial role in monitoring network incidents, troubleshooting issues, and ensuring seamless communication within the network infrastructure.

We will count on you to:

• Monitor, workaround and troubleshoot network, security and Infrastructure incidents and alerts, ensuring timely response and resolution
• Perform troubleshooting for network issues and escalate to specialized teams when necessary.
• Serve as the first line of support, managing incidents and ensuring effective communication until resolution.
• Review and manage incidents until they are resolved
   

What you need to have:

• A degree in Computer Science, Engineering, or a rela...