Data Center Operations Technician I

Job Description:

The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions:

• Provide timely resolution and/or escalation of Facility and customer issues.  
• Maintain a professional attitude and conduct while in the performance of the data center duties. 
• Troubleshoot and document technical issues using Flexential ticketing system. 
• Follow Flexential Support ...