Job Description
Position Overview
A major technology client is anticipating a significant increase in break‑fix support tickets over the next six months for one of their large-scale enterprise accounts. Due to limited internal bandwidth, they are seeking a vendor support team to manage the incoming ticket queue and ensure all service-level agreements (SLAs) are consistently met. Technicians will focus on rapid response, issue resolution, and coordination with on‑site leadership to maintain uptime and operational reliability across the customer’s data center environments.
Key Responsibilities
+ Manage and prioritize a high volume of break‑fix support tickets within established SLAs.
+ Perform data center hardware tasks including server installation, removal, racking, stacking, and component replacement.
+ Troubleshoot and resolve hardware failures across servers, storage devices, and network equipment.
+ Execute cabling tasks such as running, labeling, dressing...
A major technology client is anticipating a significant increase in break‑fix support tickets over the next six months for one of their large-scale enterprise accounts. Due to limited internal bandwidth, they are seeking a vendor support team to manage the incoming ticket queue and ensure all service-level agreements (SLAs) are consistently met. Technicians will focus on rapid response, issue resolution, and coordination with on‑site leadership to maintain uptime and operational reliability across the customer’s data center environments.
Key Responsibilities
+ Manage and prioritize a high volume of break‑fix support tickets within established SLAs.
+ Perform data center hardware tasks including server installation, removal, racking, stacking, and component replacement.
+ Troubleshoot and resolve hardware failures across servers, storage devices, and network equipment.
+ Execute cabling tasks such as running, labeling, dressing...
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