Data Center Technician Ii (English)

Technical Support Engineer - LATAM

Responsibilities

• Face-to-face engagement (on-site support) with Customer to provide Technical Support
• In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer
• Technical support by phone, email and other remote ways
• Provide training to internal and external end users/partners
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation
• Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters
• Assist sales and project teams in providing pre‑sales technical support, solutions presentation and engaging in technical discussion with customers
• Provide regular product training and technical guidance to customers
• Draft techni...