Data Centre Service Delivery Field Support Engineer (L2)

Data Centre Service Delivery Field Support Engineer (L2)

NTT DATA, Inc.

Overview

The Data Centre Service Delivery Field Support Engineer (L2) is a developing engineering role responsible for providing professional second‑line onsite technical support and field engineering service to clients. The role proactively identifies and resolves technical incidents and problems.

Your day at NTT DATA

Through pre‑emptive service incident and resolution activities, the engineer restores service to clients by managing incidents and seeing them through to effective resolution. The primary objective is to meet all Service Level Agreement (SLA) conditions.

Key responsibilities

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensure that any software that is part of the solution is installed and configured according to client requirements.
• Proactive...