data-driven decision maker

Unlock Strategic Insights as a Player Support Analyst

We are seeking an analytical expert to join our team in driving transformative player experiences through data-driven insights. As a Senior Player Support Analyst, you will be responsible for interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem.

• Drive recurring business reviews: Contribute to monthly and quarterly analysis cycles, distilling performance trends and operational insights for senior stakeholders.
• Analyze upper and lower funnel performance: Measure player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions.
• Synthesize large datasets: Combine unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement.

The ideal candi...