Job Description

A client of Innova Solutions is immediately hiring for an IT Help Desk Support Consultant


Position type: Contract to hire

Duration: 12+ Months

Location: Mechanicsville, VA 23116 (onsite)



As an IT Help Desk Support Consultant, you will:

Provide Helpdesk Support:
  • Fields calls as needed from end users as part of the helpdesk phone queue.
  • Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system.
  • Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity.
  • Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow.
  • Track, prioritize, and document helpdesk tickets to ensure timely resolution.
  • Collaborate with team members to escalate complex issues when necessary.
  • Participates in the day...

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