Data Operations Manager

Role Purpose

Accountable for the end-to-end operational delivery, availability, integrity, and timeliness of enterprise data across enterprise data platforms and their upstream and downstream ecosystems.

This role ensures that data pipelines, platforms, and operational processes function with bank-grade reliability, auditability, and service discipline, supporting regulatory reporting, business intelligence, analytics, and downstream operational systems, while progressively evolving toward cloud-native and modern data architectures.

Key Responsibilities

1. BAU Operations Leadership

• Lead and manage BAU operations teams responsible for daily, weekly, and month-end data processing.
• Design and manage shift rosters, handovers, on-call coverage, and workload distribution.
• Enforce disciplined execution of run books, SOPs, and control checklists.
• Validate recovery approaches during incidents.