Data Processing Team Lead

Role Overview

We are seeking a hands‑on Team Lead to manage an offshore data processing team responsible for manual document handling when OCR automation fails. This role combines operational leadership, process design, performance monitoring, and direct execution support. The ideal candidate can structure workflows, track quality and backlog, communicate clearly with a U.S.-based client, and step in operationally when needed.

• Lead and manage a data processing team responsible for manual data entry and document validation.
• Ensure accuracy, consistency, and timely delivery of processed data.
• Provide hands‑on support during peak workload, escalations, or operational gaps.

Process Design & Optimization

• Define, document, and improve end‑to‑end back‑office processes for OCR exception handling.
• Establish standard operating procedures (SOPs), quality controls, and productivity benchmarks.
• Res...