Job Description
We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
What you'll be doing Work with teams to understand their customer journeys and current state of data Partner with the PM and product leadership to define the goals and KPIs they'll want to achieve with the power of the new data platform Map the new data requirements and events, inc the journey steps they belong to, their triggers, the outcome, etc. Create data models that then derive the conclusions we will need in relation to the KPIs previously set Conducting funnel and drop-off analysis to identify friction points in the customer journey and areas for optimisation Advise on how to use data to optimise conversion rates, user engagement, and customer satisfaction across the platform in relation...
What you'll be doing Work with teams to understand their customer journeys and current state of data Partner with the PM and product leadership to define the goals and KPIs they'll want to achieve with the power of the new data platform Map the new data requirements and events, inc the journey steps they belong to, their triggers, the outcome, etc. Create data models that then derive the conclusions we will need in relation to the KPIs previously set Conducting funnel and drop-off analysis to identify friction points in the customer journey and areas for optimisation Advise on how to use data to optimise conversion rates, user engagement, and customer satisfaction across the platform in relation...
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