Data Specialist [PSM Customer Support & Service]

* Post sale customer support, respond to customer queries and data related questions in a timely an accurate manner, via our help desk software Zendesk.* Support on incident management, ensuring queries are correctly escalated and followed up for an appropriate resolution within our SLAs and customer communication; and analyse and report on major data issues internally to key stakeholders.* Categorising individual customer support cases and generating the sharable knowledge for the team(s).* Support the customer on the integration of our data and solutions into their ecosystem, providing premium care support on data analysis and visualisation, on Amadeus TI solutions, helping our customers to eventually self-service.* Assist creating product documentation, support material and user guides for internal and external support.* Provide support via the customisation of products and customer care services delivering what has been committed to meet the client's needs; coordinating with the wi...