Job Description

Role Description:


  • Participate in daily or weekly stand-ups with the engineering or platform team to review progress, priorities, and blockers.

  • Work with senior engineers and architects to understand the Zendesk data model, ticket lifecycle, and support workflows.

  • Assist in exporting, cleaning, and normalizing Zendesk ticket data into a Microsoft SQL Server database.

  • Help implement and maintain data ingestion pipelines, including batch imports and webhook-based updates.

  • Support the generation, storage, and indexing of vector embeddings for ticket content using MSSQL vector features.

  • Develop and test semantic search queries to retrieve similar tickets based on new customer submissions.

  • Contribute to backend API development for the internal “Zendesk RAG API” used to analyze incoming tickets.

  • Assist in integrating automation with Zendesk, such as adding internal notes with related tickets or s...

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