Job Description
**Job Description**
MDCJEN
**Candidate Profile**
+ Strong incident management experience, with a proven track record of managing critical and high-pressure situations involving technical product escalations.
+ Excellent analytical and technical problem-solving skills with the ability to clarify issues, triage diagnostics, and coordinate investigations across cross-functional technical teams.
+ Demonstrated leadership in orchestrating response efforts, driving action plans, and ensuring timely resolution while communicating effectively with all stakeholders, including Product teams and Senior Executives.
+ Able to remain calm and maintain clear, structured communication during urgent, high-stakes incidents.
+ Strong organizational, coordination, and prioritization skills to manage multiple critical escalations simultaneously.
+ Able to deliver concise written and verbal updates at both ...
MDCJEN
**Candidate Profile**
+ Strong incident management experience, with a proven track record of managing critical and high-pressure situations involving technical product escalations.
+ Excellent analytical and technical problem-solving skills with the ability to clarify issues, triage diagnostics, and coordinate investigations across cross-functional technical teams.
+ Demonstrated leadership in orchestrating response efforts, driving action plans, and ensuring timely resolution while communicating effectively with all stakeholders, including Product teams and Senior Executives.
+ Able to remain calm and maintain clear, structured communication during urgent, high-stakes incidents.
+ Strong organizational, coordination, and prioritization skills to manage multiple critical escalations simultaneously.
+ Able to deliver concise written and verbal updates at both ...
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