Job Description
MDCJEN
Candidate Profile
Strong incident management experience, with a proven track record of managing critical and high-pressure situations involving technical product escalations. Excellent analytical and technical problem-solving skills with the ability to clarify issues, triage diagnostics, and coordinate investigations across cross-functional technical teams. Demonstrated leadership in orchestrating response efforts, driving action plans, and ensuring timely resolution while communicating effectively with all stakeholders, including Product teams and Senior Executives. Able to remain calm and maintain clear, structured communication during urgent, high-stakes incidents. Strong organizational, coordination, and prioritization skills to manage multiple critical escalations simultaneously. Able to deliver concise written and verbal updates at both technical and executive (CIO/Senior Management) levels. Expe...
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