Database Support Analyst (Splunk)

Database Support Analyst (Splunk)

ScotiaTech Bogota, D.C., Capital District, Colombia

Scotiatech is a world-class engineering group! We are seeking to modernize bank technology by delivering a trustworthy, unique, and top-quality service. Our main banners are inclusiveness, diversity and different ideas for our customers and employees to reach their top potential.

If you’re looking for your next big challenge, then ScotiaGBS is the place to be!

We want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Data Engineering Associate.

• The Pega Systems Administrator will perform day-to-day system operation support. This will include system outage management, system monitoring associated PRPC system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability.
• The Pega Systems Administrator will perform day-to-day incident management and respond to issues reported from the various Development Teams, identify root cause, resolve issue or escalate the issue properly until issue resolved.
• Pega Systems Administrator should have solid understand the Pega applications with advanced troubleshooting skills of Pega Systems, AIX, Linux, JBOSS, Tomcat and Azure Cloud experience.
• Manage day to day customer issues, screen sharing, hotfix installation, software upgrades, manage security vulnerabilities and Operational risks within the environment.
• Ability to speak on conference bridge whilst performing troubleshooting and screen sharing on customer calls or major incidents.
• Create and execute Change records and change tasks for application and infrastructure.
• A strong focus on customer service excellence, leadership, and software development methodology is desired. To join our team, you must be proactive and dynamic, demonstrate initiative, have an eagerness to learn and thrive on challenge.
• Proactive Monitoring of systems and ensure issues are fixed in a timely efficient manner to avoid/prevent outage.
• Manage troubleshooting effort to resolve high impact issues on conference bridge and provide updates to the client on progress.
• Provide technical expertise, guidance, advice to client on all aspects Pega application.
• Deep understanding and experience working with Linux, AIX commands and troubleshooting of system issues.
• Responsible for creation and walkthroughs of checklist, to ensure the quality and completeness of planned Change activity.
• Work closely with application Stakeholder, Engineer teams to resolve complex issue.
• Coordinate and execute hotfixes, patch update to systems.
• Manage Disaster recovery execution and coordination and Security Vulnerabilities remediation.
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well‑being
• Competitive wages

• +3 years of experience with database support or administration
• Knowledge of Splunk
• Experience with RPA
• Have a B2 level of English because you will work hand in hand with our headquarters in Canada.

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Data Engineer. Take the next step in your career journey and make a significant impact today!

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Finance

Industries

• IT Services and IT Consulting

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