Job Description

Job Description:



Decommissioning Tasks:

  • Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning-related tasks, as per direction..


Breakfix Tickets:


  • Install NVMe/SSD devices into specified server nodes .

  • Review ticket queue to assign and diagnose hardware related faults for servers.

  • Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs

  • Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.

  • Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.

  • Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket. <...

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