Datacenter IT Technician

OVHcloud Sydney, New South Wales, Australia

OVHcloud Sydney, New South Wales, Australia

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- Manage all IT infrastructure in your Datacenter.

- Ensure good customer relations and customer satisfaction are maintained on a daily basis.

- Manage monitoring alerts and customer ticket escalations.

- Ensure new infrastructure is racked and deployed in a timely manner.

- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.

- Comply with safety rules and regulations.

- Maintain and Create New Documentation and Operational Procedures.

- Carry out regular audits on internal technical procedures to check operations.

- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.

- Ens...