Datacenter IT Technician

OVHcloud Sydney, New South Wales, Australia

OVHcloud Sydney, New South Wales, Australia

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- Manage all IT infrastructure in your Datacenter.

- Ensure good customer relations and customer satisfaction are maintained on a daily basis.

- Manage monitoring alerts and customer ticket escalations.

- Ensure new infrastructure is racked and deployed in a timely manner.

- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.

- Comply with safety rules and regulations.

- Maintain and Create New Documentation and Operational Procedures.

- Carry out regular audits on internal technical procedures to check operations.

- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.

- Ensure material process flows are complied according to set processes in place.

- Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities.

- Able to work in shift timings to support the data center operations.

- Draft end of shift report and communicate progress status effectively to stake-holders on a daily basis.

Required Skills:

- Ability to follow and document internal procedures.

- Basic knowledge in Microsoft Office

- Able to draft reports to communicate progress and highlight delays.

- Knowledge of the Datacenter Industry.

- Knowledge of Computer Hardware.

- Advanced sense of Customer Service.

- Excellent interpersonal skills.

- Excellent communication skills within a team.

- Proven organizational skills, autonomous and adaptable.

- 2 years higher education in IT.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Data Infrastructure and Analytics and Software Development

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