Datacenter Operator

To monitor and provide first level first level technical support on IT Infrastructure Facilities, Windows and Unix servers hosted in T1, T2,T3 & DR Data Centers and other remote locations. Provide daily updates on infrastructure related events to management for review and decision making.

• To regularly and proactively monitor various elements of IT Infrastructure facilities namely power supply, temperature & humidity control equipment, fire detection & suppression systems, etc. Escalate and follow up with vendors supporting all such equipment
• Monitor all servers hosted and running in the Data Centers, wireless access points and other IT equipment that form the backbone of IT infrastructure
• Monitor services on critical applications such as CTMS-TOS interface, batch processes, etc. Restart services, as required, or escalate and follow up with Level 2 Support teams for issue resolution
• To liaise with IT Helpdesk staff in communicating with end user...