Job Description
Job Description
The Datacenter Technician (f/m/d) is responsible for handling the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.
Your Role- Provides technical customer support through technical interventions requested by the client.
- Receives and handles client requests received from the service planning department and the ECSC department
- Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
- Remote Hands (Hands & Eyes) support which includes:
- Customer equipment migration through labeling, installations, documentation and testing
- Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
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