Datamark - Assistant Manager - Back Office

Overview:<br/><br/>The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence.<br/><br/>This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.<br/><br/>Primary Responsibilities:<br/><br/>- Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.<br/><br/>- Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.<br/><br/>- Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.<br/><br/>- Support employee performance management, ...