Job Description

About Milliman:

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. 


Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance. 


Job Summary:


The Benefits Manager should have prior experience in managing a team of 10-15 employees and is responsible for operational tasks associated with defined contribution plans in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment. The manager should provide SME support to the team and assists in maintaining payroll administration, participant & plan level defined contribution activities and special projects. The manager will be expected to pursue continued education by taking and passing exams based on Milliman’s education policy. 


Duties/Responsibilities:

  • Performance Management through regular and timely feedback 

  • Handling escalations, providing support, and working with team to empower them to do it right the first time

  • In charge of managing a team of Associates, BAs, SBAs, BS and SBSs taking care of end of end processing of employee benefits on Client platforms and take appropriate actions based on processes, tools and high-judgment decisions

  • Adhering to the business management routines. 1-1s, team meetings and daily huddles etc.

  • Provide leadership and administrative support to team and manage them to achieve and constantly improve service levels based on forecast and capacity

  • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements

  • Leading end-to-end projects and ensure to meet the desired objectives 

  • Lead automation/process improvement projects 

  • Demonstrate strong networking capabilities and foster positive relationship with stakeholders

  • Analyze the quality audits reports and suggest process improvements

  • Resource planning and forecasting

  • Drive the practice level initiatives within your team

  • Achieving efficiencies through cross utilization and trainings

  • Formulating strategies to meet team goals

  • Responsible to track and manage the team's SLA

  • Coordinate with Senior Benefits Manager for any team issues/challenges

  • TNI and training penetration in the team

  • Managing associate engagement 

  • Ensure all work product is performed according to Milliman’s peer review/risk level guidelines

    • Required Skills & Attributes:

  • Excellent verbal and written communication skills

  • Strong logical, analytical, and problem-solving skills

  • Ability to train, develop, mentor and motivate teams in a challenging and rapidly changing environment

  • Ability to provide and receive feedback in effective manner

    • Required Skills and Qualifications:

  • 10+ years of relevant experience into employee benefits 

  • Minimum 5-7 years of people management experience

  • Bachelor’s/Master’s degree in any discipline

    • Preferred Skills and Qualifications:

  • High integrity and discretion to ensure the confidentiality of sensitive client data

  • Certifications in US Benefits would be an added advantage

  • Ability to plan and prioritize tasks and to delegate them when appropriate

  • Excellent time management skills with a proven ability to meet deadlines

  • Team player and actively contributes to their group in order to complete tasks or meet goals

  • Change Management Skills

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