DCO Support Engineer

Key Responsibilities:

• Manage and support 24x7 Data Center Operations, ensuring high availability and uptime.
• Monitor servers, storage, network devices, and virtualization platforms for performance and health.
• Perform incident management, root cause analysis, and timely resolution of DCO-related issues.
• Provide hands-and-feet support for data center activities including rack/stack, cabling, and hardware replacement.
• Handle server hardware support for HP, Dell, and other enterprise-class servers.
• Perform firmware, BIOS, and driver upgrades as per change management procedures.
• Support virtualization environments (VMware / Hyper-V) and monitor VMs.
• Manage power, cooling, space, and environmental monitoring within the data center.
• Coordinate with vendors and OEMs for hardware replacements and support cases.
• Participate in change, problem, and capacity management activities.
• Maintain and update documentation, SOPs, runbooks, and asset records.
• Support DR drills, business continuity planning, and audits.
• Mentor junior engineers and provide technical guidance to L1/L2 teams.

Required Skills & Experience:

• Strong experience in Data Center Operations (DCO).
• Hands-on expertise with server hardware (HP/Dell/IBM).
• Experience in rack, blade, and hyperconverged systems.
• Knowledge of virtualization technologies (VMware, Hyper-V).
• Familiarity with monitoring tools and ticketing systems.
• Good understanding of ITIL processes (Incident, Change, Problem Management).
• Strong troubleshooting, documentation, and communication skills.