Job Description

The opportunity

The Senior Manager, Application Engineering Technical Lead, is responsible for leading and developing operational and reliability engineering teams to drive strong technical outcomes across end-to-end systems that directly impact client experience. This leader builds and develops high-performing operational and reliability engineering teams, fostering a culture of resilience, continuous improvement, and technical excellence. 


In partnership with product, platform and shared services leaders, this role aligns reliability initiatives with strategic priorities and measurable client outcomes. This role combines strategic vision, organizational influence, and deep technical expertise to evolve architecture, tooling, engineering, and DevOps practices - ensuring systems are scalable, fault-tolerant, observable, and operable. The focus is systemic reliability engineering at scale: driving architectural and ecosystem-level change through technol...

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